Services and Solutions

DKC’s decision support solutions allow organisations to leverage and release their corporate know-how to facilitate growth, improve the bottom line and enable the creation of a learning culture within the organisation. DKC is already successfully empowering a number of leading blue-chip clients to retain corporate know-how, raise the level of competency within the organisation, facilitate e-enabling of their business and to create a dynamic learning culture.

DKC provides a range of consultancy services to help organisations take full advantage of their most important asset, namely their knowledge. These services are briefly described below.

Knowledge Audit

An audit exercise consists of survey-based data gathering and/or focussed interviews with a cross section of an organisation’s personnel. The outcomes from a knowledge audit exercise include:

  • Identification and quantification of an organisation’s reliance on knowledge and experience in specific areas of their business.
  • Identification of areas where knowledge is concentrated and/or is widely used and/or is critically important.
  • Identification and evaluation of existing knowledge and experience management methods and tools.
  • Identification of areas where there is a known (or suspected) variance in practice.
  • Identification of past events within the business that exemplify good and/or poor practice with respect to knowledge and experience management.
  • Identification of how knowledge and experience flows around the organisation, both intra-departmental and inter-departmental and identification of blockages or other impediments to these flows.
  • Identification of how knowledge and experience is interchanged with parties external to the business and any risks associated with these processes.
  • Identification of key customers/users of knowledge and experience and their KM requirements.
  • Identification of any gaps that may exist in an organisation’s experience base in order to establish the specific risks faced by the business and to make recommendations on the most appropriate continuing professional development and training activities to mitigate these shortcomings.
  • Identification of areas where knowledge is at imminent risk due to staff demographics and/or anticipated movements.
  • Quantification of the effects of knowledge loss, deviation from proper practice, improvements to practices through effective knowledge capture and dissemination, business interruptions/accidents due to improper application or non-availability of knowledge and experience.
  • Evaluation and quantification of the business benefits of a more comprehensive decision support provision than that which currently exists. This will include identification and prioritisation of specific functions that would benefit from the provision of knowledge management and decision support solutions.
  • Provision of input to the development of an ongoing and future strategy (including a prioritised list of target topics/individuals) for the capture, retention and dissemination of experience.
  • Provision of recommendations relating to improvement of knowledge and experience capture, protection and dissemination.

Knowledge Capture, Structuring and Dissemination

DKC’s methodology for capturing and sharing organisational tacit knowledge was developed as a result of over 20 years post-doctoral research at the University of Strathclyde. It enables organisations to capture experience and associated resources that are relied upon to execute decisions critical to the business, therefore protecting the organisation against both personnel and functional risks, disseminating good (and poor practice) and enhancing the availability of corporate-wide experience for training purposes.

Knowledge Maintenance

Knowledge is dynamic, therefore DKC trains and supports staff in knowledge maintenance and the application of its knowledge capture methodology. This includes support, training and technology transfer.

Through adoption of DKC’s methods and solutions, organisations not only mitigate the risk of losing critical knowledge, but are also enabled to use the knowledge and experience in their possession to its full advantage.